REPORTS TO: Office Manager
Job Class: Non-Exempt
SUMMARY: Provides assistance with various healthcare services following established
policies and protocols including but not limited to obtaining specimens, conducting
routine lab studies, administering immunizations and assisting with administrative
DUTIES AND RESPONSIBILITIES:
- Greets, receives, and prepares patients for appointments/procedures; conducts
interviews with patients, measures vital signs, and records information.
- Performs routine laboratory/radiology tests on patients as provided by
- Performs in office procedures, diagnostic screenings and minor surgeries
- Performs injections and immunization
- Maintains nursing stations and examination areas in a manner consistent with
OSHA standards and Universal Precautions procedures.
- Maintains inventory of medical supplies and materials.
- Receives and screens telephone calls.
- Schedules patient appointments.
- Coordinates patient flow.
- Maintains office/department and patient records.
- Prepares timely, legible, and complete documentation of all patient care as
provided by law, regulation, and established policy
- Participates in quality improvement and utilization review activities.
- Participates in continuing education to continually improve skills and abilities and stay abreast of current technologies/practices.
- Applies safety principles as identified by established policy.
- Ensures compliance with legal issues including but not limited to patient
confidentiality and risk management; ensures compliance with OSHA, HIPAA,
federal, state, and local regulations.
- Exhibits a high degree of courtesy, tact, and poise when interacting with
patients, families, and other healthcare professionals.
- Adjusts to fluctuating peaks in patient flow, acuity, and other operational
demands while maintaining quality.
- Performs other related duties as assigned by management.
- High school diploma or equivalent.
- Completion of formal training program as nursing/medical assistant and/or
comparable experience in a clinical setting.
- Must possess current CPR certification.
- Knowledge of medical terminology.
- Demonstrated competence in reacting to and handling emergencies.
- Able to work collaboratively with multiple health professionals in a busy and
complex environment using tact, diplomacy, and discipline.
- Ability to understand and adhere to established policies, procedures, and
- Strong charting/documentation skills.
- Ability to effectively communicate with people at all levels and from various
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing
priorities with enthusiasm
- Good judgement with the ability to make timely and sound decisions
- Bilingual skills a plus.
- Customer Service--Manages difficult or emotional customer situations;
Responds promptly to customer needs; Solicits customer feedback to improve
service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication--Speaks clearly and persuasively in positive or negative
situations; Listens and gets clarification; Responds well to questions;
Demonstrates group presentation skills; Participates in meetings.
- Written Communication--Writes clearly and informatively; Edits work for
spelling and grammar; Varies writing style to meet needs; Presents numerical
data effectively; Able to read and interpret written information.
- Teamwork--Balances team and individual responsibilities; Exhibits objectivity
and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports
everyone's efforts to succeed.
- Ethics--Treats people with respect; Keeps commitments; Inspires the trust of
others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support--Follows policies and procedures; Completes
administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative
action and respects diversity.
- Planning/Organizing--Prioritizes and plans work activities; Uses time
efficiently; Plans for additional resources; Sets goals and objectives; Organizes or
schedules other people and their tasks; Develops realistic action plans.
- Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to stand
- Frequently required to walk
- Frequently required to sit
- Frequently required to utilize hand and finger dexterity
- Continually required to talk or hear
- Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
- Occasionally required to lift/push/carry items less than 25 pounds/ up to 25
pounds/ up to 50 pounds/ more than 50 pounds
- Continually exposed to blood-borne and airborne pathogens or infectious
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.